Refund and Returns Policy — 100% Pure Guarantee
At Khalis Oil, we stand behind the 100% unrefined purity of our cold-pressed organic oils. Every bottle is cold-extracted under strict quality controls and shipped in leak-proof packaging. We want you to be completely satisfied with your purchase.
1. 7-Day Replacement & Return Guarantee
If your package arrives damaged, leaking, or if you receive an incorrect product, you are eligible for a free replacement or full refund within 7 days of delivery.
2. Eligibility for Returns & Exchanges
- The item must be in its original packaging.
- If damaged during transit, please take a quick picture/video of the parcel upon unboxing and send it to our WhatsApp support.
- For quality concerns, contact our team within 7 days of receiving your package.
3. How to Request a Return or Replacement
- Send a message to our official WhatsApp support at +92 333 2402777 or email khalis.oils25@gmail.com with your Order ID and photo proof.
- Our customer care agent will review your request within 24 hours.
- Once approved, a replacement bottle will be dispatched immediately free of charge, or a refund will be processed to your Bank Account, JazzCash, or EasyPaisa.
4. Cancellation Policy
Orders can be cancelled anytime before dispatch. Once dispatched with courier tracking, cancellation cannot be requested.